IT Operations Specialist for Digital Transformation

4 weeks ago


Toronto, Ontario, Canada Interac Corp. Full time
About the Role

We are seeking an experienced IT Operations Specialist to join our team at Interac Corp. in Canada. As a key member of our digital transformation initiative, you will play a crucial role in ensuring the successful transition of projects, new products, and functionality from build into operate state.

Key Responsibilities
  • Define and enforce enterprise operational readiness requirements, facilitate and review project artifacts, and ensure adherence to established standards throughout the operational readiness process.
  • Effectively communicate with stakeholders, manage risks, provide training, evaluate tools, design workflows for operating models, and support continual improvement initiatives.
  • Leverage technical experience and excellent communication skills to ensure successful project implementation and enhanced customer experience.
  • Independently define and ensure adherence to enterprise operational readiness requirements based on project implementation scope throughout the operational readiness process.
  • Facilitate, review, and ensure proper completion of project artifacts (in alignment with established standards), along with their collection, sharing, and archival for the purposes of service operational support, risk, audit, privacy, security, testing capacity planning, etc.
Requirements
  • Excellent Communication: You can articulate requirements to management and project stakeholders with strong verbal and written skills.
  • Technical Experience: Minimum 5 years in enterprise IT service delivery operations; 3+ years with ITSM workflows (ServiceNow or equivalent).
  • Technical Knowledge: Understanding computer architectures, cloud technologies (private, public, hybrid), and payment systems, including infrastructure, application operations, gateways, processing protocols, and compliance requirements.
  • Project Management: Ability to manage multiple assignments independently, prioritize effectively, and meet strict deadlines.
  • Candidate must be eligible to work for Interac Corp. in Canada in a Full Time Capacity
Compensation & Benefits

The estimated salary for this position is $120,000 - $150,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement savings plan.

How We Work

We value exceptional people who are passionate about their work. Our culture encourages excellence and actively rewards contributions. At Interac Corp., we strive to create a work environment that is inclusive, diverse, and supportive of all employees.



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