Service Operations Manager

5 days ago


Calgary, Alberta, Canada Calgary Co-op Full time
Job Description

The Service Operations Manager is responsible for maintaining customer service standards through a safe and efficient operation, while adhering to Company policies, procedures and standards.

This includes the daily operation of the shop and service area. Key responsibilities include:

  • Providing excellent customer service and maintaining positive customer relations through the proper handling of customer calls, merchandise, questions, comments, requests, and complaints.
  • Effectively working in a team environment in a proficient and friendly manner.
  • Assisting the supervisor to ensure the shop is operating in accordance with company policies, procedures and programs.
  • Providing ongoing feedback to the supervisor regarding recommendations for continued improvement of the operation.
Requirements
  • Grade 12 education or equivalent experience.
  • 1 year coordinating the activities of shop personnel.
  • 1 year parts inventory control.
  • 6 months service writing experience.
  • Above average computer skills.
About Us

Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores.

We are committed to delivering an exceptional customer experience through inspired team members. Our employees are proud recipients of Canadian Grocer's 2024 Impact Awards for our commitment to sustainability & supporting employees.

Benefits

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan.



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