Customer Service Representative

5 days ago

Mississauga, Ontario, Canada Silver Hotel Group Full time

About TownePlace Suites Mississauga-Airport Corporate Centre

TownePlace Suites Mississauga-Airport Corporate Centre is an extended stay hotel conveniently located just minutes south of Toronto Pearson International Airport, ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario.

With a beautiful private courtyard and natural gas barbecue patio, indoor pool, and 24-hour fitness center, we welcome guests to relax and unwind during their stay. Our complimentary buffet breakfast, fully equipped rooms, and pet-friendly services make us the perfect choice for those who want to feel at home away from home.

In addition to our amenities, we offer two flexible meeting rooms with catering services, AV equipment, and a business center, allowing business travellers to stay on track while on the road.

We are part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun for all our team members.

Job Summary:

We are currently looking for a Customer Service Representative to join our front desk team. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring that they have a positive experience during their stay.

You will be the face of our hotel, greeting guests, answering inquiries, and resolving any issues that may arise during their stay. Your excellent communication skills, both written and verbal, will be essential in providing a seamless experience for our guests.

In addition to providing exceptional customer service, you will also be responsible for checking guests in and out, handling room assignments, and maintaining accurate records of guest interactions.

Key Responsibilities:

  • Maintain a warm and friendly demeanor at all times with guests and team members
  • Comply with all company standards and brand standards, if applicable
  • Interact with all guests during check-in and check-out procedures
  • Create and cancel reservations as required, handle check-in and check-outs
  • Greet all incoming and outgoing calls in a professional and timely manner
  • Review logbook and emails daily and complete all tasks on the checklist
  • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates
  • Balance and prepare individual paperwork for closing of shift with hotel standards
  • Work closely and maintain proper communication with all hotel departments
  • Handle guest registration and room assignments, accommodating special requests whenever possible
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.
  • Perform other duties assigned by the Supervisor or department manager

Requirements:

  • Customer Service experience, preferably in a hotel front desk position
  • Excellent written and verbal communication skills are essential
  • Computer literate in Word and Excel. Maestro's or Opera experience is an asset
  • Results-oriented with the ability to be flexible and work well in a busy and demanding environment
  • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision
  • Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance
  • Available to work days, evenings, weekends, and/or holidays as required
  • Must be legally authorized to work in Canada

Salary Range:$40,000 - $60,000 per year depending on experience and qualifications

Estimated Salary:$52,500 per year based on national averages in Ontario, Canada

What We Offer:

We are proud to offer a competitive salary and benefits package, including education reimbursement for you and your children, annual wellness credits, team member referral program, leadership development opportunities, team building events, a culture of recognition program, and hotel stay discounts.

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