Cafe Operations Manager

1 month ago

Vancouver, British Columbia, Canada Toptable Group Full time

About Us:

Toptable Group is a leading hospitality company that operates a portfolio of restaurants and cafes in various locations. We are committed to delivering exceptional guest experiences and building strong teams that share our passion for hospitality.

Job Title: Cafe Manager

Job Summary:

We are seeking a highly motivated and experienced Cafe Manager to join our team at Provisions in Kitsilano. As a Cafe Manager, you will be responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and thoughtful service.

Key Responsibilities:

  • Lead all team members in delivering consistently great hospitality to our guests
  • Collaborate with management team to keep a pulse on all guest feedback channels, seeking opportunities to improve the guest experience and build a strong base of repeat guests
  • Consistently offers positive and constructive feedback to all team members to build a strong performing team dedicated to hospitality, and achievement of business goals
  • Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
  • Fosters a close partnership with the kitchen management team, ensuring alignment on business goals and initiatives
  • Working closely with all stakeholders to build strong awareness in the local market
  • Balance daily operational responsibilities with short and long term business goals
  • Builds an infrastructure and foundation for operational success through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
  • Ensure all fixed assets are in good working condition, oversee preventative maintenance of assets
  • Liaise with Home Office, leveraging expertise to ensure support for the opening, continued training, and overall communication
  • Builds trusting relationships with other company leaders to foster communication, collaboration, support, and sharing of best practices

Requirements:

  • 3+ years of leadership experience in a similar environment
  • Bachelor's degree preferred, but not required
  • Proficient knowledge of systems and processes in restaurant management
  • Strong business and financial acumen

What We Offer:

  • Competitive salary with bonus potential
  • Vacation to support you with an active life outside of work
  • Full access to comprehensive medical, dental and vision benefits
  • Dining discount throughout the Toptable Group Restaurants

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