Client Service Representative

5 days ago


Edmonton, Alberta, Canada ATB Financial Full time

We are seeking a talented Client Service Representative to join our team at ATB Financial. As a Client Service Representative, you will be responsible for providing face-to-face core transactional banking services to our clients.

About the Role

This is a temporary 6-month opportunity with the possibility of becoming permanent. The role requires Wednesday evening & Saturday shifts on a rotating basis.

Key Responsibilities
  • Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
  • Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
  • Maintaining and building client relationships by providing optimum customer service
  • Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
  • Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
  • Processing cash and clearing transactions, abiding by current policies
  • Actively participating in branch team meetings
  • Providing assistance and coaching to other CSR's, as required
Requirements

To be successful in this role, you will have:

  • A creative approach to problem-solving and a willingness to adapt to changing circumstances
  • The ability to work effectively in a team environment and build strong relationships with colleagues and clients
  • An understanding of personal lending services and products, with a preference for candidates with previous banking experience
  • A demonstrated ability to work with numbers and maintain accurate records
  • Excellent communication and interpersonal skills, with a strong focus on customer service
What We Offer

We offer a competitive salary of $50,000 per year, plus benefits and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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