Client Service Representative

7 days ago


Edmonton, Alberta, Canada ATB Financial Full time
About the Opportunity

We are seeking a skilled and customer-focused Client Service Representative to join our team at ATB Financial. As a key member of our branch, you will provide exceptional face-to-face core transactional banking services to our clients, ensuring they receive professional and efficient support.

Job Description
  • Deepen Relationships: Engage with clients to understand their needs and goals, identifying opportunities to deepen relationships and deliver tailored solutions.
  • Transform Client Experience: Introduce clients to experts and educate them on our digital tools and resources, enhancing their overall experience.
  • Maintain Client Relationships: Provide optimum customer service, maintaining and building strong relationships with our valued clients.
  • Internal Partnerships: Develop and maintain internal partner relationships with other departments, supporting branch operations and meeting customer service requirements.
  • Tactical Operations: Follow established best practices, procedures, and routines for administrative and operational activities within the branch.
  • Cash Handling: Process cash and clearing transactions, adhering to current policies and guidelines.
Requirements and Qualifications
  • Education: Grade 12 diploma or equivalent, preferably supplemented by post-secondary business courses.
  • Experience: Customer service and/or sales experience required; knowledge of personal lending services and products desired.
  • Skills: Ability to work with numbers, creativity, flexibility, and a desire to work within a team.
Salary and Benefits

The estimated salary range for this position is $45,000 - $55,000 per year, based on industry standards and market conditions. We offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

This is a temporary 6-month opportunity with the possibility of becoming permanent. The role requires Wednesday evening and Saturday shifts on a rotating basis. If you're a motivated and customer-focused individual looking for a challenging role in a dynamic environment, we encourage you to apply.



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