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Customer Service Manager

2 months ago

Acton Vale, Quebec, Canada Scotiabank Full time
About the Role

Key Responsibilities:

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong relationships with customers and deliver exceptional customer service
  • Act as the Officer in Charge (OIC) for the branch, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Assist with the implementation of new policies and procedures

Requirements:

  • Excellent leadership skills, with the ability to coach and develop team members
  • Strong customer service skills and previous experience managing a team
  • Excellent communication skills and ability to work a flexible schedule
  • Previous banking experience is an asset
  • Strong technical skills and ability to promote digital banking options

What We Offer:

  • A rewarding career path with opportunities for professional development
  • A collaborative team environment and a commitment to making a difference in our communities
  • A competitive compensation and benefits package