Customer Experience Associate
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities
- Provide exceptional customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
- Work collaboratively with colleagues to achieve business objectives and support the achievement of customer experience goals.
- Participate in process improvement initiatives and contribute to the development of new ideas and solutions to improve customer experience.
- Develop and maintain a broad knowledge of our products and services, including our banking capabilities and advice offerings.
Requirements
- High school diploma and/or equivalent experience.
- 1+ years of relevant experience in a customer-facing role.
- Post-secondary or undergraduate degree in a related field is an asset.
About Us
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences. We are a diverse and inclusive organization, with a passion for helping our customers and communities achieve their financial, physical, and mental well-being goals.
Total Rewards Package
We offer a comprehensive Total Rewards package that includes a base salary, variable compensation, and a range of benefits and programs to support your physical, mental, and financial well-being. Our Total Rewards package is designed to help you achieve your goals and thrive in your career.
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