Operations Director, Timber Mart Store

3 days ago


Langford, British Columbia, Canada LHH Knightsbridge Full time

Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver Island's dynamic communities. With its strong reputation for personalized service and top-tier logistics, CBS has established long-tenured customer relationships and achieved profitability.

The company is now seeking an Operations Director to lead the launch of a new Timber Mart bannered store in Langford, BC - one of BC's fastest-growing communities. As part of its continued growth, this individual will play a pivotal role in driving the success and growth of the new store, while building on CBS's island-wide reputation for customer service and operational excellence.

This position reports directly to the CEO and works closely with members of the executive management team. Key responsibilities include attracting and building a dedicated team, maximizing sales opportunities, implementing effective marketing strategies, and overseeing day-to-day operations to ensure smooth and efficient store operations.

Key areas of focus include:

  • Implementing and overseeing operational policies, procedures, and safety protocols to maintain regulatory compliance and ensure a safe working environment
  • Handling customer complaints and resolving issues in a timely manner
  • Collaborating with other CBS store managers to share best practices and improve overall performance
  • Developing and executing marketing campaigns, promotions, and initiatives to enhance brand awareness and attract new customers

The ideal candidate will have prior experience in the lumber and building materials industry, demonstrating a deep understanding of products, market trends, and customer preferences. A minimum of five years of relevant experience in people management or branch management capacity in a B2B environment is required, along with proven experience managing people in the lumber supply industry with measurable business results.

This role also requires strong business acumen and financial literacy, with the ability to manage budgets, analyze financial reports, and drive profitability. A valid driver's license and willingness to travel as required are necessary.

We estimate the salary for this role to be approximately $80,000 - $110,000 per year, depending on qualifications and experience. This figure reflects the competitive compensation package offered by Central Builders Supply Group (CBS). The actual salary may vary based on various factors such as location, industry standards, and individual performance.



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