Customer Experience Strategist

15 hours ago


Québec, Quebec, Canada EightSix Network Full time
Director of Customer Experience

About the Role

We are seeking a seasoned professional to lead our customer experience efforts and shape the future of our brand. As the Director of Customer Experience, you will be responsible for developing and implementing innovative practices to deliver exceptional customer experiences, aligning with our company's goals.

Key Responsibilities

  • Act as the Voice of the Customer, providing insights and recommendations to management
  • Develop and implement a customer experience strategy, integrating customer feedback and data analysis
  • Ensure a consistent and seamless customer experience at all touchpoints
  • Supervise the management of customer experience platforms and programs
  • Collaborate with marketing, sales, and IT departments to develop a coherent customer strategy
  • Lead the customer experience team, setting performance and growth objectives
  • Monitor industry trends and implement new tools and processes to improve the customer experience

Requirements

  • Work Permit

What We Offer

  • Flexible schedule
  • Group insurance
  • Retirement plan with employer contribution
  • Paid vacation, personal days, and additional holidays
  • Employee & corporate discounts
  • Develop expertise in Canadian and American markets
  • Hold a key position within the team
  • Gym at the St-Eustache headquarters
  • Bistro with subsidized meals
  • Employee assistance program
  • Social club

Ideal Candidate

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • Minimum of 3 years in a customer experience role and 5 years of leadership experience
  • Certification in customer experience, such as CCXP, CCSA, NPCA
  • Proven experience in developing and executing successful programs to improve the customer experience
  • Strong analytical skills to interpret complex data and translate it into actionable strategies
  • Excellent communication and project management skills

We Believe

We believe life is too short to not be passionate about what we do every day. We are looking for an authentic person to help us achieve our mission.



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