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Food Service Team Lead

2 months ago

Courtenay, British Columbia, Canada Domo Japan Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Domo Japan. As a key member of our culinary department, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of a team of 5-10 staff members who prepare and portion food.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
  • Quality Control and Assurance
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Conduct regular quality checks to ensure that food is prepared and presented to the highest standards.
  • Customer Service and Relations
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Ensure that all customers receive exceptional service and have a positive dining experience.
  • Administrative and Reporting
    • Maintain accurate records of stock, repairs, sales, and wastage.
    • Prepare and submit regular reports to management on sales, customer feedback, and other key performance indicators.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 2 years to less than 3 years of experience in a similar role.
  • Work Environment and Conditions
    • Fast-paced environment with a high volume of customers.
  • Personal Qualities and Skills
    • Excellent communication and interpersonal skills.
    • Ability to work well under pressure and meet deadlines.
    • Strong leadership and supervisory skills.
    • Client-focused and results-driven.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.