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Liquor Store Manager
2 months ago
We are seeking a highly skilled and experienced Liquor Store Manager to join our team at Loblaw Companies Ltd - Head Office. As a Liquor Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth.
Key Accountabilities:
- Customer Service: Promote and support superior customer service to provide an exceptional customer shopping experience.
- Staff Management: Manage staff to improve productivity, engagement, and retention by creating an engaging culture and providing coaching, guidance, and direction in a respectful and open manner.
- Financial Management: Accountable for all financial aspects in the store around budgets and achieving sales and P&L targets.
- Community Building: Build sustainable, long-term relationships with the community.
- Merchandising and Operations: Guide stores in the execution of merchandising and operational standards, and in dealing with specific issues such as ensuring sufficient inventory, driving effective operation process, product knowledge, troubleshooting problems.
- Colleague Development: Contribute to and support implementation programs designed to increase colleague capability across the region and provide coaching to improve performance of underperforming stores.
- Store Adherence: Ensure store adherence to company policies/procedures and consistent execution of format process and strategy.
- Communication: Work closely with all staff to foster an environment of continuous improvement and best practice sharing with a focus on improving the customer experience thru action planning and follow up on prior feedback/action plans.
- Post-Mortems: Participate in post-mortems from events, seasonal programs, and BU initiatives to ensure key learnings are captured, shared with the broader team, and improvements are made for future initiatives.
- Store Communication: Maintain store communication with all staff to provide updates, progress on current and upcoming programs, events, operation challenges, and opportunities.
To be successful in this role, you will need:
- Exceptional Customer Service Skills: Exceptional customer service skills and a talent for building customer loyalty.
- Strong Leadership Skills: Strong leadership skills with the ability to lead, coach, and motivate colleagues with a commitment to their team and to delivering consistent results every day.
- Post-Secondary Education: Post-secondary education (university or college) or equivalent experience in a retail environment with knowledge on the Provincial Liquor Laws in Alberta with successful completion of ProServe certification.
- Experience: 3-5 years of experience in managing a retail store.
- Physical Demands: Repetitive physical labor required, must be able to lift up to 35lbs within work-safe guidelines.
- Availability: Available to work varying shifts, including weekends and holidays required.
- Financial Acumen: Strong financial acumen to deliver outstanding business results; experience managing an operations P&L preferred.
- Problem-Solving Skills: Excellent problem-solving, communication, organizational, facilitation, presentation, and interpersonal skills.
- Change Agent: Creative problem solver who is progressive and innovative: keenly seeks out opportunities to improve competitiveness and demonstrates an innovative spirit with a collaborative flair.
- Coaching and Mentoring: Proven commitment to coaching and mentoring direct reports and team with a focus on colleague development.
- Adaptability: Ability to manage multiple concurrent projects and prioritize, as well as adapt positively to a changing environment and shifting priorities.
- Judgment: Demonstrated ability to make sound judgments and having a 'customer lens' in all decision-making.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity.
We are committed to creating a diverse and inclusive work environment and are an equal opportunities employer. We welcome applications from diverse candidates and are committed to providing a workplace that is free from discrimination and harassment.
