Customer Service Ambassador
4 weeks ago
Job Summary
As a Customer Service Ambassador at CB Canada, you will play a vital role in providing exceptional guest experiences while contributing to a safe and welcoming work environment. This position requires a strong commitment to customer satisfaction, adherence to company policies, and a passion for delivering outstanding service.
Key Responsibilities
- Answer guest services switchboard calls and redirect them accordingly
- Greet guests in person and provide information on the facility, events, and promotions
- Offer assistance with bag and coat check, special events, and promotions
- Make clear and concise announcements over the PA system regarding drawings, events, and special promotions
- Solicit and enroll new gaming customers into the Encore Rewards program
- Maintain the Encore Rewards program
- Ensure all services meet high standards
- Stay up-to-date on all resort services and features, including promotions and offerings
- Maintain a high level of professionalism, ethics, grooming, and attitude towards guests, clients, and associates
- Conduct guests to other areas as requested and provide facility tours
- Maintain waiting lists for table games and the Poker Room
- Respond to, resolve, or escalate issues as required
- Communicate effectively with operational departments
- Build strong working relationships with guests and team members
- Ensure compliance with licensing laws, health and safety, and other statutory regulations
Requirements
- High School Diploma
- Minimum one year of customer service experience; gaming experience an asset
- Ability to obtain a Gaming License
- Ability to stand for long periods
- Serving it Right Certificate
- Commitment to increasing knowledge of products and services to offer exceptional guest experiences
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
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