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    Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time

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    Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time

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Customer Service Manager

1 month ago

Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time
Job Title: Customer Service Manager

Gestion SHM Inc. is seeking a highly skilled Customer Service Manager to join our team. As a key member of our retail operations team, you will be responsible for ensuring exceptional customer service and sales experiences in our stores.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service to ensure customer satisfaction and loyalty.
  • Sales: Meet or exceed sales targets by effectively promoting and selling products to customers.
  • Operations: Manage daily store operations, including staff supervision, inventory control, and visual merchandising.
  • Staff Management: Recruit, train, and develop a high-performing team of sales associates and customer service representatives.
  • Market Research: Conduct market research to stay up-to-date on consumer trends and competitor activity.
  • Marketing: Develop and implement marketing strategies to drive sales and customer engagement.
  • Financial Management: Manage store budgets, monitor revenues and expenses, and make data-driven decisions to optimize profitability.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 2 years to less than 3 years of experience in retail sales and customer service.
  • Language: English or French.
  • Computer Skills: Proficient in point of sale systems, electronic schedulers, and database software.
  • Security Clearance: Bondable, enhanced reliability security clearance, and confidential security clearance.
  • Transportation: Own transportation, valid driver's license, and willingness to travel.
Working Conditions:
  • Work Environment: Fast-paced retail environment with tight deadlines.
  • Physical Demands: Standing for extended periods, handling heavy loads, and attention to detail.
Personal Suitability:
  • Adaptability: Ability to adapt to changing situations and priorities.
  • Collaboration: Excellent interpersonal skills and ability to work effectively in a team environment.
  • Communication: Excellent written and verbal communication skills.
  • Problem-Solving: Ability to analyze problems and develop effective solutions.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Work-Life Balance: A healthy work-life balance and flexible scheduling.