Retail Operations Manager

4 weeks ago


Thunder Bay, Ontario, Canada Michael Hill Full time

Michael Hill is a premium jewellery brand with a rich heritage, operating 280 stores across Australia, New Zealand and Canada. We're committed to delivering exceptional customer experiences and nurturing a culture of excellence.

About the Role

The Store Manager position at Intercity offers an exciting opportunity for a results-driven professional to lead our team and drive sales growth. As a customer-centric individual with strong business acumen, you'll be responsible for showcasing Michael Hill's artisanal craftsmanship through exceptional service and comprehensive product knowledge.

We're dedicated to becoming a more sustainable and ethically responsible business, protecting our eco-system and contributing to the communities we serve in meaningful ways. Our goal is to create a positive impact on our customers, planet and future generations.

Key Responsibilities
  • Lead a high-performing team to deliver sales targets and provide exceptional customer experiences
  • Develop and implement strategies to drive sales growth and improve store performance
  • Foster a culture of excellence and encourage team members to reach their full potential
  • Maintain multiple client relationships in a fast-paced environment
What We Offer
  • A well-reputed, heritage brand trading in three countries
  • Dedicated training and development programs to set you up for success
  • Engaged and talented leaders who are committed to your career development
  • Free access to our Employee Assistance Program
Requirements
  • Demonstrated experience in a leadership position providing a supportive, engaged and high-performance culture
  • Proven ability to deliver results in a sales environment focusing on individual and team goals
  • Customer-centric focus with the ability to maintain multiple client relationships in a fast-paced environment
  • Desire to lead and develop team members to bring out the best in everyone
Salary and Benefits

We offer a competitive salary of $120,000 per annum, plus bonuses and benefits packages. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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