Retail Operations Manager

3 days ago


Thunder Bay, Ontario, Canada Michael Hill Full time

Michael Hill is a leading jeweller with a strong heritage and reputation for quality, operating across Australia, New Zealand, and Canada.

About the Role

We are seeking an experienced Retail Operations Manager to join our team in Intercity. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a high-performing team.

Key Responsibilities:

  • Develop and implement strategies to achieve sales targets and improve customer engagement.
  • Lead, motivate, and develop a team of retail managers to deliver exceptional customer service and drive business results.
  • Monitor and analyse sales data, customer feedback, and market trends to inform business decisions.
  • Collaborate with regional and national retail management teams to share best practices and drive consistency across stores.
  • Foster a positive work environment that promotes diversity, equity, and inclusion.

About You

To be successful in this role, you will need:

  • A proven track record of leadership and management experience in a retail environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • The ability to work effectively in a fast-paced environment and make sound decisions under pressure.
  • A customer-centric approach and a passion for delivering exceptional customer experiences.
  • Flexibility to work evenings, weekends, and public holidays as required.

About Michael Hill

As a leading jeweller, we are committed to creating meaningful relationships with our customers, employees, and communities. We pride ourselves on our artisanal craftsmanship, exceptional service, and commitment to sustainability and social responsibility.

What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary package, estimated at $120,000 - $150,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that encourages collaboration, innovation, and creativity.
  • A comprehensive benefits package, including access to our Employee Assistance Program.

Be Part of Something Special

At Michael Hill, we value diversity, equity, and inclusion. We welcome applications from individuals who share our values and are passionate about making a difference in our communities.



  • Thunder Bay, Ontario, Canada Spencer Gifts Full time

    About Spencer's:Spencer's is a leading retail destination for unique and creative products. Our stores are designed to provide an immersive experience for our guests, making us a premier shopping destination.Job Summary:We are seeking a highly skilled Retail Operations Manager to join our team. This role will be responsible for overseeing the day-to-day...


  • Thunder Bay, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Retail Operations Manager to lead our team in Thunder Bay, Canada. In this role, you will oversee daily operations, manage store staff, and ensure excellent customer service and profitability.Key Responsibilities:Manage store inventory and replenish stock as needed.Develop and implement sales strategies to achieve revenue targets.Conduct...


  • Thunder Bay, Ontario, Canada beBee Professionals Full time $45,000 - $60,000

    Job SummaryWe are seeking an experienced Retail Store Supervisor to oversee daily operations and lead our retail team at beBee Professionals in Thunder Bay. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and achieving sales goals.Key ResponsibilitiesSupervise and train retail staff to deliver...


  • Thunder Bay, Ontario, Canada Canadian Tire Gas Bar #1391 Full time

    Job DescriptionWe are seeking a Retail Operations Manager to join our team at Canadian Tire Gas Bar #1391. This role is responsible for overseeing the day-to-day operations of our retail store, ensuring seamless customer experiences, and driving sales growth.Key Responsibilities:Sales Leadership: Develop and implement effective sales strategies to meet or...


  • Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    About the RoleWe are seeking a skilled Retail Operations Manager to join our team at Spencer Gifts – Spirit Halloween. As a key member of our leadership team, you will play a vital role in ensuring the success of our stores.


  • Thunder Bay, Ontario, Canada ONTARIO INC. OA CIRCLE K Full time

    The role of Retail Store Supervisor at ONTARIO INC. O/A CIRCLE K requires an individual with strong leadership skills to oversee daily store operations and manage a team of staff.Job Description:We are seeking an experienced supervisor who can effectively manage cash, conduct performance reviews, and establish work schedules for the retail store staff.The...


  • Thunder Bay, Ontario, Canada Savers Full time

    Savers is a global thrift retailer with a mission to provide great quality, gently used clothing, accessories, and household goods to our customers. We operate over 300 locations under various brands, including Savers, Value Village, Unique, and Village des Valeurs.As a Supervisor at Savers, you will play a critical role in ensuring the success of your...


  • Thunder Bay, Ontario, Canada Savers Full time

    About UsSavers is a for-profit thrift operator with a mission to champion reuse and inspire a future where second-hand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job Title: Retail Store SupervisorSavers is looking for a Retail Store Supervisor to join...


  • Thunder Bay, Ontario, Canada Spencer Gifts Full time

    Job OverviewThe Spencer Gifts – Spirit Halloween is seeking a highly skilled and experienced Retail Store Operations Manager to oversee the daily operations of a store in North Bay, ON. This role is ideal for individuals who have a proven track record of success in managing retail teams and driving sales growth.ResponsibilitiesStore Management: Responsible...


  • Thunder Bay, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly skilled Store Manager to lead our team at beBee Professionals in Thunder Bay, Canada. As a Store Manager, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store operations and manage a...


  • Thunder Bay, Ontario, Canada Savers Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Store Supervisor to join our team at Savers in North Bay, ON. As a Retail Store Supervisor, you will be responsible for leading and developing a high-performing team, driving sales growth, and ensuring exceptional customer service.About UsSavers is one of the largest for-profit thrift...


  • Thunder Bay, Ontario, Canada Canadian Tire Gas Bar #1391 Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at Canadian Tire Gas Bar #1391. As a key member of our management team, you will be responsible for leading our sales floor operations and ensuring that we provide an exceptional customer experience.Key Responsibilities:Sales Floor Leadership: Lead...


  • Thunder Bay, Ontario, Canada ONTARIO INC. OA CIRCLE K Full time

    About This RoleWe are seeking an experienced Retail Store Supervisor to oversee the day-to-day operations of our retail store. The successful candidate will have a proven track record in staff supervision, customer service, and sales management.Key ResponsibilitiesStaff Supervision: Manage a team of staff members, ensuring they have the necessary training...


  • Thunder Bay, Ontario, Canada ONTARIO INC. OA CIRCLE K Full time

    About This RoleWe are seeking an experienced Business Operations Manager to join our team at Ontario Inc. O/A Circle K. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our retail stores.Job DescriptionKey Responsibilities:Direct and control daily store operations, ensuring seamless execution of business...


  • Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    **About the Role**The Assistant Store Manager position at Spencer Gifts – Spirit Halloween is a key leadership role responsible for delivering exceptional Guest Services. This involves establishing and maintaining a positive store environment, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage, and adhering to...


  • Thunder Bay, Ontario, Canada ONTARIO INC. OA CIRCLE K Full time

    {"description":"As a Retail Store Supervisor at ONTARIO INC. O/A CIRCLE K, you will be responsible for overseeing the day-to-day operations of our retail store. This includes supervising staff, managing cash, and resolving issues that may arise. You will also be responsible for hiring and training new staff members, establishing work schedules, and...

  • Operations Manager

    4 days ago


    Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    Job OverviewThe Operations Manager is responsible for overseeing the total operation of a seasonal retail store, ensuring maximum sales and profitability. This includes establishing and maintaining guest services, controlling expenses, managing inventory, staffing, and setting up, packing up, and tearing down the store.


  • Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    Job Title: Store ManagerJob Summary: As a Store Manager at Spencer Gifts – Spirit Halloween, you will be responsible for overseeing the daily operations of our store, ensuring maximum sales and profitability while maintaining a high level of Guest Services.Key Responsibilities:• Establish and maintain Guest Services standards• Oversee store operations,...

  • Retail Store Manager

    4 weeks ago


    Thunder Bay, Ontario, Canada ONTARIO INC. OA CIRCLE K Full time

    Job SummaryWe are seeking a highly skilled Retail Store Manager to oversee the daily operations of our retail store. The successful candidate will be responsible for supervising staff, hiring and training new employees, establishing work schedules, and resolving issues that may arise.Key ResponsibilitiesSupervise and manage a team of retail staff, including...

  • Retail Store Manager

    2 months ago


    Thunder Bay, Ontario, Canada beBee Professionals Full time $45,000 - $60,000

    Job SummaryWe are seeking an experienced Retail Store Supervisor to oversee daily operations and lead our retail team at beBee Professionals in Thunder Bay. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and achieving sales goals.Key ResponsibilitiesSupervise and train retail staff to deliver...