Community Ambassador

3 weeks ago

Toronto, Ontario, Canada Tricon Residential Full time

Job Description

The Concierge will develop meaningful relationships with residents, anticipating their needs and preferences. You will be familiar with the community and act as an expert for queries related to directions, nearby businesses, community services, transportation, and travel arrangements.

Customer Service:

  • Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience.
  • Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents.
  • Act with integrity and demonstrate support for our core values.

Resident Relations:

  • Anticipate service requests by developing meaningful relationships with residents, identifying their preferences, ensuring issues are avoided, and delivering on requests.
  • Maintain a high standard of personal hygiene and professional appearance as all team members are a visual representation of the community.
  • Maintain resident privacy and the organization's reputation by maintaining integrity.
  • Continually seek ways to promote, improve, and/or expand services by listening to resident feedback and making recommendations to leadership.
  • Support a positive, professional, customer-centric environment in the building while interacting with residents, vendors, and team members.
  • Promote Parcel Pending service.
  • Act as the first contact and safeguarding of the main entry point of the property through controlling access to the building, monitoring CCTV systems, and dealing with emergency personnel.

Qualifications:

  • Possess exceptional communication, interpersonal, and relationship skills.
  • High degree of initiative, agility, creativity, and flexibility.
  • Highly self-motivated and able to work independently.
  • Ability to work with a diverse group of people with varying interests while being culturally aware.
  • Strong command of the English language, both written and verbal.
  • Ability to work with a diverse group of people with varying interests while being culturally aware.
  • Prior concierge experience is an asset.

Minimum Requirements:

  • 2+ years of experience in the hospitality industry.
  • Possess exceptional communication, interpersonal, and relationship skills.
  • High degree of initiative, agility, creativity, and flexibility.

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