Customer Service Representative

3 days ago


Smithers, Canada Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service, assisting customers with their rental needs, and promoting our products and services.

Responsibilities
  • Provide high-level customer service to internal and external customers, primarily face-to-face and over the phone.
  • Assist customers in assessing their rental needs and provide administrative support as needed.
  • Manage incoming and outgoing calls, including reservations, rate quotes, and general inquiries.
  • Process returns, check-ins, and exit kiosk transactions.
  • Sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
Qualifications
  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred.
  • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
  • Must have a valid British Columbia Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Salary and Benefits

The estimated salary for this position is CAD $19.69 per hour. We offer a competitive benefits package, including paid time off, employee discount, retirement savings plan, extended health benefits, life insurance, and training and development opportunities.



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