Customer Service Representative

4 weeks ago


St Albert, Alberta, Canada Servus Credit Union Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Servus Credit Union. As a key member of our branch team, you will provide exceptional service to our members, responding to their inquiries, identifying financial needs, and promoting Credit Union products and services.

Key Responsibilities:

  • Provide personalized and friendly service to members, exceeding their expectations and making them feel at home.
  • Process member transactions, including deposits, withdrawals, loan and utility payments, money orders, credit card advances, and cheque cashing.
  • Understand member needs and identify opportunities to promote Credit Union products and services, referring them to appropriate team members and external partners as required.
  • Achieve or exceed assigned sales and referral goals.
  • Resolve routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate.
  • Learn and apply knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union.

Requirements:

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

What We Offer:

At Servus Credit Union, we offer a competitive compensation package, including performance-based incentive pay, as well as opportunities for career advancement and professional development. We are committed to creating a positive and inclusive work environment, where our employees feel valued and supported.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to careers@servus.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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