Hotel Operations Supervisor

4 weeks ago


Calgary, Alberta, Canada Hampton Inn Calgary Airport North Full time

Hotel Operations Supervisor

At Hampton Inn Calgary Airport North, we are seeking a skilled Hotel Operations Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our staff are equipped to provide it.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments to ensure seamless hotel operations
  • Establish work schedules and procedures to maximize efficiency and productivity
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on hotel performance and staff activities
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign and review work to ensure tasks are completed on time and to a high standard
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure the hotel is well-stocked and equipped

Requirements:

  • 5-10 years of experience in hotel operations or a related field
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of MS Outlook and other hotel management software
  • Client focus, efficient interpersonal skills, organized, and a team player

What We Offer:

  • Free parking available
  • On-site amenities
  • Team building opportunities
  • Permanent position with 35 to 40 hours per week
  • English as the primary language of work


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