Retail Operations Manager

3 weeks ago


Vancouver, British Columbia, Canada Northern Icons Full time

Job Title: Retail Operations Manager

Job Summary: We are seeking a highly motivated and organized Retail Operations Manager to join our team at Northern Icons. As a key member of our operations team, you will be responsible for overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Direct and control daily operations to ensure seamless customer experience
  • Evaluate daily operations to identify areas for improvement
  • Plan and organize daily operations to meet business objectives
  • Manage staff and assign duties to ensure optimal productivity
  • Determine merchandise and services to be sold to meet customer demand
  • Implement price and credits policies to drive sales and revenue growth
  • Locate, select, and procure merchandise for resale to meet customer needs
  • Develop and implement marketing strategies to increase brand awareness and drive sales
  • Plan budgets and monitor revenues and expenses to ensure financial stability
  • Determine staffing requirements to meet business needs
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages
  • Oversee payroll administration to ensure accurate and timely payment
  • Conduct performance reviews to evaluate staff performance and provide feedback
  • Supervise office and volunteer staff to ensure smooth day-to-day operations

Requirements:

  • 1-2 years of experience in retail operations or a related field
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Proficiency in point of sale systems, electronic schedulers, and inventory control software

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