Senior Customer Experience Associate

4 days ago


Montreal, Quebec, Canada Scotiabank Full time
About the Role

The Senior Customer Experience Associate is the face of our branches, providing exceptional service to clients and contributing to the branch's targets. Key responsibilities include acting as a lobby leader, identifying and fulfilling sales opportunities, and nurturing long-standing relationships with customers.

Key Responsibilities:
• Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted.
• Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities.
• Nurture rich, long-standing relationships with customers.

What We're Looking For

We're seeking an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. If you have strong customer service skills, a willingness to assist in a professional, friendly, and efficient manner, and experience with conducting simple sales and providing financial advice, we'd love to hear from you.

Why Scotiabank

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We're committed to creating and maintaining an inclusive and accessible environment for everyone.

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