Senior Customer Experience Associate

2 weeks ago

Montreal, Quebec, Canada Scotiabank Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.

Key Responsibilities

  • Act as a lobby leader, ensuring customers are appropriately triaged and assisted
  • Contribute to branch targets by identifying and fulfilling simple sales opportunities
  • Nurture rich, longstanding relationships with customers
  • Be a technology expert, sharing knowledge and introducing clients to mobile banking applications

Requirements

  • Strong customer service skills and a passion for delivering exceptional service
  • Ability to work a flexible schedule and be available to meet customer needs
  • Previous banking experience is an asset, but not required
  • Strong technical skills and ability to promote digital banking options

What We Offer

  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers

Language Requirements

The successful candidate will be required to be able to communicate in English and French, as they will be serving English-speaking clientele.

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