Hotel Front Desk Clerk

4 weeks ago

Cornwall, Canada Super 8 Cornwall Full time
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At Super 8 Cornwall, we are seeking a highly skilled and experienced Hotel Front Desk Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide information on hotel facilities and services, including room amenities, dining options, and local attractions.
  • Offer general information about points of interest in the area, helping guests make the most of their stay.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and on time.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless communication with other departments.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform light housekeeping and cleaning duties, maintaining a clean and organized front desk area.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Answer telephone and relay telephone calls and messages, ensuring prompt and accurate communication.
  • Assist clients/guests with special needs, providing personalized support and services.
  • Contact customers to deliver requested wake-up calls, ensuring timely and efficient communication.
Requirements:
  • 5 years or more of experience in a related field.
  • Secondary (high) school graduation certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Attention to detail and ability to maintain accurate records.
  • Ability to work under pressure, maintaining a calm and professional demeanor.
  • Dependability, reliability, and a strong work ethic.
  • Ability to work as part of a team, providing support and assistance as needed.
  • Excellent written and oral communication skills.
  • Ability to maintain confidentiality and handle sensitive information.
Working Conditions:

The Hotel Front Desk Clerk will work in a fast-paced environment, handling multiple tasks and priorities. The successful candidate will be able to work in a team environment, providing support and assistance as needed. The position requires excellent communication and interpersonal skills, as well as the ability to maintain accurate records and handle sensitive information.

Language:

The primary language spoken at Super 8 Cornwall is English.

Security and Safety:

The Hotel Front Desk Clerk will be required to undergo a criminal record check and provide a bondable certificate.

Transportation/Travel Information:

The successful candidate will be required to have their own transportation and be able to travel to and from work.

Work Conditions and Physical Capabilities:

The Hotel Front Desk Clerk will be required to stand for extended periods, work in a fast-paced environment, and maintain a clean and organized front desk area.

Personal Suitability:

The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to work in a team environment and maintain accurate records.

Screening Questions:
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Super 8 Cornwall is an equal opportunities employer and welcomes applications from diverse candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please note that we do not accept applications by email or fax. All applications must be submitted through our website.

We are committed to providing a safe and inclusive work environment for all employees. If you require any accommodations during the hiring process, please let us know in advance.

Thank you for considering Super 8 Cornwall as your employer of choice.

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