Hotel Front Desk Clerk

4 weeks ago


Cornwall, Canada Super 8 Cornwall Full time

Job Title: Hotel Front Desk Clerk

Job Summary: We are seeking a detail-oriented and organized individual to join our team as a Hotel Front Desk Clerk at Super 8 Cornwall. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room assignments, and handling guest inquiries.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • 5 years or more of experience
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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