Hotel Front Desk Clerk
4 weeks ago
Job Title: Hotel Front Desk Clerk
Job Summary: We are seeking a detail-oriented and organized individual to join our team as a Hotel Front Desk Clerk at Super 8 Cornwall. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room assignments, and handling guest inquiries.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate
- 5 years or more of experience
- Excellent oral and written communication skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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