Technical Expert Leader

7 days ago


Canada Myticas Consulting Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Myticas Consulting. This role involves providing expert-level technical assistance and strategic support to our customers, partners, and cross-functional teams.

Main Responsibilities
  • Lead and resolve advanced technical issues: Diagnose and resolve complex technical issues for customers, partners, and sales engineers, demonstrating technical leadership and initiative.
  • Deployment and customer onboarding: Manage the deployment of Signiant software solutions, ensuring smooth transitions for new customers and providing comprehensive onboarding to maximize product adoption and success.
  • Customer impact focus: Act as the primary point of escalation for challenging, high-impact technical issues, driving timely and effective resolutions for mission-critical customer needs.
  • Project leadership in professional services: Lead professional service projects aimed at product customization and integrations, coordinating with customers to understand requirements and deliver solutions aligned with their business needs.
  • Critical availability: Provide on-call support for critical escalations outside standard business hours as needed, prioritizing rapid resolution and customer satisfaction.
  • Cross-functional collaboration: Work closely with development, QA, and product management teams to assist in developing and testing patches, updates, and scripts for issue resolution and software enhancements.
  • Team mentorship and skill development: Mentor junior team members, fostering skill enhancement and knowledge-sharing across the support team.
Requirements
  • Minimum of 7 years of experience in technical support or related fields in a software company, with a track record of successfully managing complex production environments.


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