Senior Technical Services Leader
6 days ago
Job Overview
We are seeking an experienced Technical Support Specialist to join our team as a Senior Technical Services Leader. In this role, you will be responsible for providing expert-level technical assistance and strategic support to our customers, partners, and cross-functional teams.
Key Responsibilities:
- Technical Leadership: Demonstrate technical leadership and initiative by diagnosing and resolving complex technical issues for customers, partners, and sales engineers.
- Process Improvement: Lead support process improvement initiatives to ensure efficient and effective support delivery.
- Cross-functional Collaboration: Work closely with development, QA, and product management teams to assist in developing and testing patches, updates, and scripts for issue resolution and software enhancements.
Requirements:
- Minimum of 7 years of experience in technical support or related fields in a software company, with a track record of successfully managing complex production environments.
- Familiarity with database administration (e.g., MySQL, PostgreSQL) and system automation tools to enhance support processes.
- Competency in scripting or coding in one or more languages and familiarity with automation tools.
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