Expert Network Engineer

6 days ago


Canada Myticas Consulting Full time

About Us

At Myticas Consulting, we are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Senior Technical Services Leader, you will be responsible for providing expert-level technical assistance and strategic support to our customers, partners, and cross-functional teams.

Responsibilities:

  1. Complex Issue Resolution: Diagnose and resolve complex technical issues for customers, partners, and sales engineers, demonstrating technical leadership and initiative.
  2. Deployment and Onboarding: Manage the deployment of Signiant software solutions, ensuring smooth transitions for new customers and providing comprehensive onboarding to maximize product adoption and success.
  3. Cross-functional Collaboration: Work closely with development, QA, and product management teams to assist in developing and testing patches, updates, and scripts for issue resolution and software enhancements.

Requirements:

  • Strong diagnostic skills and proficiency in root-cause analysis, with the ability to implement proactive, preventative measures.
  • Ability to synthesize data insights to predict and address system bottlenecks and inefficiencies.
  • Exceptional communication skills, both written and verbal, for conveying complex technical information to diverse audiences.

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