Content Strategist

1 month ago

Vancouver, British Columbia, Canada SAP Full time

We help the world run better

Our company culture is focused on innovation and collaboration. We build breakthroughs together by creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

About the Role:

We are seeking an experienced UX Content Strategist to join our SAP Concur User Experience team. As a valued member, you will play a pivotal role in deciphering user and business goals, influencing UX content decisions, and enhancing the SAP Concur product suite. You will collaborate closely with UX Designers, brand managers, and product managers to develop clear, delightful, and accessible user experiences that align with customer, brand, and business objectives.

Responsibilities:

  • Distill complex experiences into simple, clear journeys and digital communications that achieve goals.
  • Utilize analytics to inform content strategy, draft key performance indicators (KPIs), and measure performance while ensuring alignment with customer and business needs.
  • Create and evolve deliverables such as content audits, gap analysis, content maps, content hierarchies, and customer journeys.
  • Oversee copy documentation management to guarantee a uniform, clear, and accessible experience throughout all touchpoints.
  • Collaborate with stakeholders to understand the business context, historical performance, and market insights.
  • Proactively seek out opportunities to improve our user experience and socialize recommendations among various stakeholders.
  • Work cross-functionally to develop a common language and shared understanding of success.

Qualifications:

  • 5+ years of experience in UX content strategy.
  • Basic understanding of UX research, behavioral and motivational principles, and biases that might inform content and UX choices.
  • In-depth understanding of content strategy, including content models, hierarchy, formats, etc.
  • Proven experience collaborating with UX teams to translate strategic objectives into effective content.
  • Proficient in interrogating briefs to grasp core fundamentals.
  • Capable of educating teams on content strategy principles and practical applications.
  • Strong leadership skills to advocate for work across diverse, cross-functional teams.

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