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Restaurant Team Lead

2 months ago

Cold Lake, Alberta, Canada Original Joe's Cold Lake Full time
About the Role

We are seeking a highly skilled Restaurant Supervisor to join our team at Original Joe's Cold Lake. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and train staff in job duties, sanitation, and safety procedures
    • Address customer complaints or concerns in a professional and courteous manner
    • Maintain records of stock, repairs, sales, and wastage
    • Prepare and submit reports to management
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive dining experience
    • Address customer complaints or concerns in a professional and courteous manner
  • Operations and Administration
    • Establish methods to meet work schedules and ensure efficient use of resources
    • Supervise and check assembly of trays
    • Maintain a clean and safe work environment
  • Communication and Interpersonal Skills
    • Excellent oral communication and interpersonal skills
    • Ability to work effectively with staff, customers, and management
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate or equivalent experience
  • Work Environment and Conditions
    • Fast-paced environment with tight deadlines
    • Standing for extended periods and walking
    • Physically demanding work
  • Personal Qualities
    • Client focus and excellent customer service skills
    • Efficient interpersonal skills and ability to work effectively with staff and customers
    • Flexibility and ability to adapt to changing situations
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment