Technical Support Specialist
3 days ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our Process Equipment Design group. As a key member of our team, you will be responsible for providing assembly, testing, engineering, and CAD support.
Key Responsibilities:
- Provide assembly, testing, engineering, and CAD support to the Process Equipment Design group.
- Responsible for production of LIPEX lab-scale extruders (assembly, testing, packaging, and coordinating with shipping & receiving).
- Responsible for inventory management to ensure all required LIPEX products, parts and materials are available.
- Utilize and maintain detailed engineering drawings for the production of mechanical parts, assemblies, and skid systems.
- Support equipment testing and the execution of Installation/Operational Qualifications (IQ/OQ) and Factory Acceptance Tests (FAT) on pharmaceutical equipment to ensure compliance and functionality.
- Support the development, testing, and optimization of industrial automation and control systems.
- Support in drafting and maintaining GMP-relevant equipment documentation, e.g., Design & Functional Specifications (DS & FS), Process Flow Diagrams (PFD), User Requirements Specifications (URS), Standard Operating Procedures (SOP), Work Instructions (WI), Piping & Instrumentation Diagrams (P&ID), Bills of Materials (BOM), Engineering Turnover Packages (ETOP), Installation/Operational Qualification (IQ/OQ), Validation Protocols, Technical Manuals etc.
- Responsible for supporting the 3D printing (SLA) of parts and their post-processing.
- Responsible for general housekeeping of shop floor and asset maintenance.
- Propose new opportunities and provide technical support to the development of Intellectual Property.
Requirements:
- Diploma in a relevant technical field (preferably in Mechatronic Engineering, Mechanical Engineering Technology, Industrial Instrumentation and Process Control) with experience in mechanical design, industrial automation and control systems, process equipment assembly, and equipment testing.
- Prefer an understanding and application of 3D CAD design (Solidworks preferred), Process Flow Diagrams, Piping & Instrumentation Diagrams, industrial automation and control systems, mechanical assembly, 5S methodology.
- Prefer previous knowledge of the use of personal protective equipment and safety protocols and practices related to working with or exposure to hazardous chemicals that could potentially affect the health of the employee.
- Mechanically inclined, with experience in the use of hand and power tools, such as drills, stud welding equipment, machining equipment, measurement tools, and cutting tools.
- Proficiency in troubleshooting mechanical systems and assemblies.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Effective written and verbal communication skills; ability to clearly and effectively communicate observations, results, and outcomes to more senior technical staff.
- Ability to travel internationally on occasion (less than 10%) for commissioning projects or to provide customer support regarding LIPEX equipment.
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