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Frontline Support Specialist

1 week ago

Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time

The British Columbia Institute of Technology is seeking a skilled Frontline Support Specialist to join our team. In this role, you will provide exceptional support to clients, respond to inquiries, and resolve issues in a timely and professional manner.

Key Responsibilities

The Frontline Support Specialist will be responsible for:

  • Responding to client inquiries via phone, email, and in-person
  • Providing information on courses, programs, and services offered by BCIT
  • Scheduling appointments and telephone call backs for Program Advisors
  • Processing payments and handling cash transactions
  • Performing daily check-out procedures, including balancing totals and reconciling parking permits

We are looking for a highly motivated and organized individual who can provide excellent customer service in a busy office environment. If you have a passion for helping others and enjoy working in a dynamic team, we encourage you to apply.

As a Frontline Support Specialist, you will have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving. You will also be part of a supportive team that values diversity, equity, and inclusion.

To succeed in this role, you will need:

  • A grade 12 diploma plus 6 months post-secondary education in Business, Customer Service, or Computer Applications
  • Two years general office experience, including direct cashiering experience in a computerized environment
  • Formal training and experience using Microsoft Office software
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and handle multiple tasks simultaneously

We offer a competitive salary and benefits package, including a minimum of 15 days of vacation prorated per year, extended health and dental plan, and defined benefit pension plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

About BCIT

BCIT is a world-renowned institution that offers a wide range of programs and services to students, employers, and communities. Our mission is to deliver innovative and relevant education, research, and industry connections that make a positive impact on society.

We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive of all employees. We believe that our diverse perspectives and experiences are essential to achieving our goals and delivering exceptional results.

If you are interested in joining our team and contributing to our mission, please submit your application. We look forward to hearing from you