Operational Support Specialist

5 days ago


Burnaby, British Columbia, Canada Houle Electric Canada Full time

Houle Electric Canada is a leading electrical contractor and systems integrator committed to delivering safe, reliable power for the future. We strive to create value for our customers through innovative solutions that meet their unique needs.

About This Role

We are currently seeking a highly skilled Service Coordinator, Controls to join our Technology Controls team in Burnaby. As a key member of our team, you will be responsible for providing exceptional customer service while dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers.

This role involves working closely with customers to complete initial investigations and assess support requests, determine solutions, and prioritize service requests. You will also be responsible for creating work orders, managing them through to completion, handling billing processes, tracking and expediting material orders, coordinating with technical staff to complete work orders, and preparing lists of recommended follow-up actions for customers.

Your Responsibilities
  • Provide high-quality customer service and administrative support
  • Collaborate with customers to resolve support requests
  • Prioritize service requests and schedule dispatches
  • Create work orders and manage them through to completion
  • Handle billing processes and track material orders
  • Coordinate with technical staff to complete work orders
Your Qualifications and Skills

To be successful in this role, you must have:

  • At least 4 years of experience in an administrative support or customer service role coordinating service requests and dispatching technicians
  • Experience with material ordering, tracking, billing, and reporting
  • BASIC knowledge of Building Control Systems
  • FLEXIBILITY to multitask in a fast-paced environment
  • EXCELLENT computer skills in MS Office (Word, Outlook, Excel), JDE or other CRM systems
  • Strong teamwork skills complemented by independence
  • SUPERIOR oral and written communication skills
  • HIGHLY organized and detail-oriented with strong prioritization skills
About Houle Electric Canada

As BC's leading electrical contractor and systems integrator, we pride ourselves on delivering quality workmanship and building strong relationships with our customers. Our commitment to safety, reliability, and innovation has earned us recognition as one of BC's Top 100 Employers and a Best Managed company.

Why Work With Us?
  • We prioritize work-life balance and offer flexible schedules and competitive vacation policies
  • We invest in your professional development and provide access to training and tools for growth
  • We prioritize your well-being with comprehensive benefits and wellness programs
  • We offer exciting project opportunities across BC and a dynamic work environment
  • We celebrate diversity and foster a culture of belonging

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