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Assistant Manager of Facility Operations
2 months ago
Job Summary
The Facility Operations Assistant Manager is a key role within the Life Time team, responsible for supporting the Facility Operations Manager in delivering exceptional facilities and customer service. This position requires a high level of flexibility, as the successful candidate will work a varied schedule to meet the needs of the business.
Key Responsibilities
- Assist in maintaining the cleanliness and functionality of club spaces, including locker rooms, fitness floors, and common areas.
- Respond promptly to member feedback, providing solutions and follow-up communication to ensure a high level of customer satisfaction.
- Support the manager in developing and implementing monthly and annual budget recommendations.
- Provide ongoing training, coaching, and feedback to team members to ensure they have the skills and knowledge needed to excel in their roles.
- Participate in the club's Safety Committee, ensuring compliance with OSHA regulations and maintaining a safe working environment.
- Assist with recruiting and interviewing for the Operations department, helping to build a strong and diverse team.
- Attend regular department head, Operations department, and all-club meetings to stay informed and contribute to decision-making.
- Build positive relationships with members, gathering feedback and insights to inform business decisions.
- Coordinate and create Operations staff schedules to ensure adequate coverage and minimize disruptions.
Requirements
- High School Diploma or equivalent.
- CPR/AED certification required within the first 30 days of hire.
- 1 year of customer service experience.
- Aquatic Facilities Operator Certification (AFO).
- Certified Pool Operator license (CPO) within 3 months of hire.
- Ability to work a flexible schedule to meet the needs of the business.
Preferred Qualifications
- Experience in health and fitness operations.
- College degree in business, hospitality, or a related field.
- Experience with building operations.
Life Time's Commitment to Inclusion
Life Time is an equal opportunity employer, committed to creating an inclusive and diverse workplace that respects and celebrates the unique contributions of each individual. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.
