Merchandise Capabilities and Programs Manager

3 weeks ago

Toronto, Ontario, Canada Canadian Tire Corporation Full time

Job Summary

The Senior Merchandise Capabilities Manager is a critical leader within the Pricing & Assortment Strategy team and partner to the broader Merchandise Capabilities team. The role is responsible for driving the development and program management of new capabilities and solutions to advance the strategic objectives of the Pricing and Merchandise functions of Canadian Tire.

The Manager takes full accountability for the end-to-end delivery of priority pricing and merchandise capabilities, including solutioning across people, process, and technology dimensions. This is achieved through close collaboration with cross-functional leaders across all banners representing Merchandising, Planning & Strategy, Procurement, Digital, Finance, Supply Chain, HR, and IT.

The Manager leads and program manages the business through the vision build and delivery of business solutions, including strategy definition, requirements gathering, integrated process design, implementation, change management, and sustainment transition. The ability to quickly understand, analyze, and synthesize diverse business information is critical to facilitate the clear articulation of end state vision and benefits and to ensure business requirements and solutions deliver on benefits.

Key Responsibilities

  • Design and deliver sustaining requirements for key pricing and merchandise processes and systems
  • Deliver business capabilities from end to end, including investigation, analysis, design, development, and implementation of business capabilities
  • Develop and lead change management plans for the implementation of new capabilities and process
  • Process Design and Delivery: Facilitate meetings to design future state capabilities or processes Drive alignment sessions with senior management to gain support for all levels of business capability and process design Lead large and diverse cross-functional delivery team to ensure detailed business requirements are captured and reflected in the future state design Provide support to cross-functional business clients on successful participation and support within a change and program environment Ensure overall solutions deliver on end state vision and benefits
  • Program Management: Manage overall project plan including integration of IT where necessary Ensure user quality assurance activities and checkpoints are built into the project plans and executed prior to implementation Manage the closure and transition of projects to the sustaining organization

Requirements

  • 5-10 year's work experience, experience in a management role is highly preferred
  • Understanding of key merchandising processes and associated accountabilities (assortment planning, flyer promotions, planning, pricing, procurement)
  • Ability to build and execute projects and initiatives across a wide range of stakeholders
  • Problem solver who can make trade-offs between scope/time/quality/effectiveness
  • Action oriented to solve operational issues (trade-offs on short vs. long term solutions)
  • Ability to communicate business needs / requirements, issues, future needs of the business in clear (non-technical) way to Sr Leaders and across several stakeholders
  • Proven program management and delivery skills: planning, prioritizing, delegating, influencing, and tracking. Competence with Microsoft Project and Visio is an asset
  • Exceptional relationship management skills at all levels, including senior management

Work Environment

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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