Commercial Capabilities Delivery Manager

2 months ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to excellence in every aspect of its operations. We are a collective of individuals who strive to deliver exceptional guest experiences through a world-class employee experience and company culture.

About the Role:

The Manager, Commercial Capabilities Delivery will play a key role in the development, delivery, and continuous improvement of the Commercial Capabilities Program. This program aims to enhance the commercial capabilities of our team members, ensuring they have the skills and knowledge needed to drive business growth and success.

Key Responsibilities:

  • Program Delivery and Oversight: Contribute to the growth and delivery of the commercial capabilities IQ program and roadmap, working closely with the capabilities team to ensure successful execution.
  • Centre of Excellence Governance: Develop and implement learning processes and standards across the commercial team, ensuring cohesive and organized plans are built and delivered across all areas.
  • Change Management: Understand strategy and identify necessary change programs to ensure successful delivery across field, regions, and corporate teams.

Requirements:

  • 5+ years of progressive experience in strategy, planning, and/or execution, with a background in change management and learning an asset.
  • Experience managing a diverse profile of people and processes.
  • Post-secondary degree.
  • Advanced skills in Microsoft Office, including PowerPoint and Excel.

Key Skills:

  • Strong communicator with the ability to understand and communicate complex ideas.
  • Critical thinker with the ability to problem-solve.
  • Maturity, humility, and situational sensitivity.
  • Organizational and political intelligence with a one-team mentality.
  • Excellent time management skills.
  • Strong project management skills.

What We Offer:

Four Seasons is committed to providing a world-class employee experience and company culture. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Location:

This role will be based in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

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