Quality and Risk Management Specialist

3 weeks ago

Kingston, Ontario, Canada Home and Community Care Support Services Full time
Job Description

We are seeking a highly organized and detail-oriented Quality and Risk Specialist to join our team at Ontario Health atHome. As a key member of our Quality and Risk team, you will play a critical role in supporting the delivery of exceptional care and ensuring the highest standards of quality and patient safety.

Key Responsibilities
  • Support the implementation, maintenance, and improvement of our quality, safety, and risk management program(s) and framework(s)
  • Collect, report, and analyze quality, safety, and risk data, indicators, and information in assigned areas, including the event reporting system and patient & caregiver experience surveys
  • Utilize best practices in analyzing and trending reported patient/staff safety incidents, patient complaints/compliments, privacy events, and other sources of organizational performance data/information
  • Maintain the local event reporting system, providing user training and support, and ensuring appropriate follow-up, documentation, and closure of events
  • Monitor and validate categorization of reported patient safety incidents, staff safety incidents, complaints, and compliments in the event reporting system
  • Develop, implement, and maintain documentation, tools, and resources to support the provincial quality, safety, and risk management program(s)
  • Promote and provide formal and informal coaching, mentoring, teaching, and advice across the organization on quality, safety, and risk management
  • Support and provide guidance to staff on complex cases, consent, and capacity issues, legislation, legal claims, and other legal matters
  • Coordinate and facilitate incident reviews, root cause analysis, and failure mode effects analysis, as required
  • Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments
  • Maintain the local policy and procedure system and associated framework/resources, providing user training and support for policy management within the system
Requirements
  • Undergraduate degree
  • 3-5 years of related work experience within the healthcare sector
  • 1-3 years of experience in quality, risk management, and patient safety
Preferred Qualifications
  • Experience working with data, performance measures, basic statistical analysis, process analysis, and problem-solving tools
  • Risk management and/or patient safety certification
  • Formal training in quality improvement methodologies and framework
What We Offer

We offer a comprehensive compensation package, valuable development opportunities, and membership in a world-class defined benefit pension plan. We are committed to creating a positive culture of equity, inclusion, diversity, and anti-racism, and we welcome and encourage applications from all qualified applicants.

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