Electronics and Technology Sales Support Associate

4 days ago


Mississauga, Ontario, Canada D&H Distributing Co. Full time

We are seeking a talented Sales Support Specialist to join our Business Operations Canada Department at D&H Distributing Co., a 100+ year old and growing electronics and technology company based in Harrisburg, PA.

As a Sales Support Specialist, you will play a vital role in supporting our customer-facing team, ensuring exceptional service and promoting a collaborative culture. You will be empowered by our employee co-owners to provide industry-leading service and contribute to the company's success.

Job Responsibilities:
  • Manage large volumes of incoming calls and respond to customer inquiries regarding product availability, pricing, and after-sales support.
  • Provide customers with product information and training on our proprietary software, CCA.
  • Utilize our CRM tool to keep customer information up-to-date and ensure seamless communication.
  • Welcome and onboard new accounts, educating them on our products and services.
  • Maintain a professional company image through phone, email, and instant message interactions.
Support Functions:
  • Process customer orders and returns via phone, email, or electronic data interface in our proprietary software, CCA.
  • Develop a working knowledge of D&H vendor programs, including rebates, NCBs, MBOs, and create/placing orders independently.
  • Sit in for reps when they are out of the office, handling phone calls, emails, processing orders, and servicing accounts in their zone.
  • Work collaboratively with sales reps to support their accounts and re-activate inactive accounts.
  • Ensure accurate order processing, inventory management, and timely responses to customer inquiries.

The ideal candidate will possess 1-3 years of sales or phone sales experience, as well as working knowledge of the Microsoft Office suite (Excel, Outlook, Word) and ability to use PC, phone, calculator, fax, printer, copier. The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.

We offer an excellent benefits package, including Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental, and Vision benefits, as well as Gym Reimbursement and Tuition Assistance. As a D&H Co-Owner, you will receive numerous discounts on services. Join our community-focused organization and contribute to our mission of providing exceptional service and sustainable business practices.



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