Senior Service Designer

2 weeks ago

Halifax, Nova Scotia, Canada Nova Scotia Full time
About the Role

We are seeking an experienced Senior Service Designer to join our Digital Trust and Credentials team within the Digital Platform Services division. This team is focused on delivering, supporting, and continuously improving Digital Trust & Credentials platforms across various government program areas.

Key Responsibilities
  • Plan and execute human-centred design activities to understand user needs.
  • Facilitate collaborative sessions to visually represent the current state and future states of the service.
  • Work with policy, process, legislation, and business subject matter experts to inform design.
  • Create clickable prototypes, test with users, and rapidly iterate on them.
  • Work with software developers to build products guided by user research and a human-centred design.
  • Provide input and advice into accessibility and inclusion planning for products and services.
Requirements
  • Bachelor's Degree or Diploma (preferably in Design) and 6 years of experience.
  • An equivalent combination of training and experience may be considered.
Preferred Skills
  • Skills and experience with a wide range of human-centred design methods.
  • Experience planning and leading design sessions and activities across large and complex projects.
  • The ability to understand what problem your team is trying to solve and align design activities to inform decision-making and actions.
  • Understanding of how to design inclusive, equitable, accessible, and sustainable services.
  • Designing the end-to-end journey of a service including transactions, products and content across both digital and offline channels.
  • Excellent interpersonal skills and functional English communication.
  • Familiar with mobile first and responsive UI/UX design practices.
  • Skilled with front-end technologies, such as HTML5 and CSS3.
  • Familiar with Agile software development methodologies.
  • Familiar with using a design suites such as Adobe XD, Figma.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link: https://www.novascotia.ca/careers/

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.

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