Senior Service Designer

4 weeks ago


Halifax, Nova Scotia, Canada Nova Scotia Full time
About the Role

We are seeking an experienced Senior Service Designer to join our Digital Trust and Credentials team within the Digital Platform Services division. This team is focused on delivering, supporting, and continuously improving Digital Trust & Credentials platforms across various government program areas.

Key Responsibilities
  • Design end-to-end services that meet user needs and business requirements.
  • Collaborate with cross-functional teams to deliver maximum value for our digital solutions.
  • Work closely with product managers, delivery leads, service operations, developers, and business partners to ensure alignment with user and business needs.
  • Provide input and advice on accessibility and inclusion planning for products and services.
Requirements
  • Bachelor's Degree or Diploma in Design, or equivalent combination of training and experience.
  • 6 years of experience in human-centred design, with a focus on service design and digital transformation.
  • Excellent interpersonal skills and functional English communication.
  • Familiarity with Agile software development methodologies and design suites such as Adobe XD and Figma.
What We Offer

As a member of our team, you will have the opportunity to work on exciting digital transformation projects, collaborate with a diverse group of professionals, and contribute to the development of innovative digital services. We offer a comprehensive benefits package, including paid holidays, vacation, family leave, health, dental, and defined benefits pension.

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities, and Women in occupations or positions where they are under-represented.



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