Senior Service Designer

4 weeks ago

Halifax, Nova Scotia, Canada Nova Scotia Full time
About the Role

We are seeking a highly skilled Senior Service Designer to join our Digital Trust and Credentials team within the Digital Platform Services division. As a key member of our team, you will play a crucial role in designing end-to-end services that meet user needs, are measurable, accessible, and secure.

Key Responsibilities
  • Plan and execute human-centred design activities to understand user needs.
  • Facilitate collaborative sessions to visually represent the current state and future states of the service.
  • Work with policy, process, legislation, and business subject matter experts to inform design.
  • Create clickable prototypes, test with users, and rapidly iterate on them.
  • Gather and analyze user feedback and share insights with the team.
  • Work with software developers to build products guided by user research and a human-centred design.
  • Provide input and advice into accessibility and inclusion planning for products and services.
  • Contribute to the creation of an iterative roadmap to inform continuous delivery.
  • Lead the design and delivery of service design artifacts, including workshop documentation, blueprints, journey maps, recommendations, and insights reports.
Requirements
  • Bachelor's Degree or Diploma (preferably in Design) and 6 years of experience.
  • An equivalent combination of training and experience may be considered.
Preferred Skills
  • Skills and experience with a wide range of human-centred design methods.
  • Experience planning and leading design sessions and activities across large and complex projects.
  • The ability to understand what problem your team is trying to solve and align design activities to inform decision-making and actions.
  • Ability to elicit, distil, and visualize complex information so that it is easily understandable.
  • Understanding of how to design inclusive, equitable, accessible, and sustainable services.
  • Designing the end-to-end journey of a service, including transactions, products, and content across both digital and offline channels.
  • Experience developing wireframes and clickable prototypes.
  • Ability to work within a self-directed culture and navigate ambiguity.
  • Effective time management skills and ability to balance priorities and deadlines.
  • Excellent interpersonal skills and functional English communication.
  • Familiar with mobile-first and responsive UI/UX design practices.
  • Skilled with front-end technologies, such as HTML5 and CSS3.
  • Familiar with Agile software development methodologies.
  • Self-starter, adaptable, and quick to learn new technologies.
  • Familiar with using design suites, such as Adobe XD and Figma.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via the link provided. External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

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