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Enterprise Applications Specialist

1 month ago

Halifax, Nova Scotia, Canada Nova Scotia Community College Full time

Job Summary

We are seeking a highly skilled Enterprise Applications Specialist to join our team at Nova Scotia Community College. In this role, you will be responsible for coordinating, triaging, and prioritizing helpdesk tickets and operational requests related to our Enterprise Resource Planning (ERP) systems, specifically Identity Management applications with a focus on Savyint.

Key Responsibilities

  • Provide functional and business analysis expertise and skills in the planning, development, testing, and execution of Identity and Access Management system projects.
  • Engage and work with managed service vendor partners as required.
  • Participate in the technical change management process as a requestor, implementor, or technical reviewer.
  • Author, edit, and update related technical knowledge articles and system documentation.
  • Provide leadership and technical direction to frontline support staff on Identity Management system-related questions.
  • Lead peer-to-peer orientation or training on identity management systems as required.

Requirements

  • The minimum educational qualification for this position is a post-secondary diploma or degree in information management or a related field.
  • ITIL Foundation Certification would be considered an asset.
  • You have a minimum of two years (full-time equivalent) of recent and related occupational experience in Enterprise Applications.
  • You have experience supporting and maintaining SQL, XML, and/or HTML code.
  • You have experience creating and maintaining different types of end-user and technical documentation.
  • You have experience coordinating work for cross-functional teams.
  • Occupational experience that includes Savyint experience would be considered an asset.
  • You are a Microsoft Office power user.
  • You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.