Customer Experience Ambassador
4 weeks ago
Job Title: Guest Services Representative
About the Role:
We're seeking a skilled Guest Services Representative to join our team at EightSix Network. As a key member of our front-line team, you will be responsible for delivering exceptional customer experiences, ensuring our guests feel valued and supported throughout their visit.
Key Responsibilities:
- Meet and greet guests, providing a warm and welcoming atmosphere
- Assist guests with inquiries, resolving concerns and providing solutions
- Provide information on current and upcoming events, promotions, and services
- Enroll guests in our rewards loyalty program and explain its benefits
- Assist in implementing on-site events, promotions, and entertainment initiatives
What We're Looking For:
- A minimum one year of experience in a related field, preferably in customer service or hospitality
- Proven high level of customer service, with a focus on delivering exceptional experiences
- Strong organizational, interpersonal, analytical, and communication skills
- Intermediate knowledge of computer programs and mathematical skills
- The ability to obtain registration with provincial gaming regulatory body
- A friendly and personable energy, with a willingness to go the extra mile for guests
Why Work With Us:
At EightSix Network, we celebrate and empower our team members, who make it all possible. A career with us means working with great people, being recognized for your unique contribution, and career advancement opportunities across our organization. Our employees thrive with ongoing training and leadership programs, while working in a dynamic and fun environment.
Get to Know Us:
EightSix Network is a leading provider of gaming and entertainment services, with a strong presence in the industry. We're committed to delivering exceptional experiences for our guests, while providing a supportive and inclusive work environment for our team members.
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