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Customer Experience Ambassador

1 month ago

Sudbury, Ontario, Canada EightSix Network Full time

Job Title: Guest Services Representative

About the Role:

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and promoting our brand values.

Key Responsibilities:

  • Meet and greet guests, answer inquiries, and provide solutions for any concerns
  • Provide information on current and upcoming events and promotions
  • Explain and enroll customers in our rewards loyalty program
  • Assist in implementing on-site events, promotions, and entertainment initiatives

Requirements:

  • A minimum one year of experience in a related field
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • Intermediate knowledge of computer programs and mathematical skills
  • The ability to obtain registration with provincial gaming regulatory body
  • Friendly and personable energy and a willingness to go the extra mile for guests
  • Excellent communicator who can comfortably talk to guests regarding events and promotions
  • Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment
  • Patient, positive demeanor with everyone you meet

Why Work with Us:

At EightSix Network, we celebrate and empower our team members, who make it all possible. A career with us means working with great people, being recognized for your unique contribution, and career advancement opportunities across our organization. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

About Us:

EightSix Network is a leading provider of gaming and entertainment services in Canada. With a strong presence in British Columbia, Ontario, and Alberta, we offer a wide range of gaming options, restaurants, and bars, as well as hotel rooms. Our company is committed to providing exceptional customer service and creating a positive experience for our guests.