Alumni Engagement Officer

4 weeks ago

Waterloo, Ontario, Canada University of Waterloo Full time
Job Title: Alumni Experience Officer

We are seeking a highly motivated and experienced Alumni Experience Officer to join our team at the University of Waterloo. As a key member of our Advancement team, you will play a critical role in identifying, cultivating, and stewarding alumni and donors to support the university's mission.

Key Responsibilities:
  • Formulate and implement qualification, cultivation, solicitation, and stewardship strategies to secure gifts from current donors, alumni, faculty, staff, retirees, and friends.
  • Maintain and update contact reports and the database by ensuring that meeting notes are recorded, and significant moves are tracked in the system in a timely fashion.
  • Develop knowledge of giving vehicles and non-complex gifts.
  • Refer planned giving and alumni engagement leads to appropriate colleagues.
  • Formulate and implement qualification, cultivation, engagement, and stewardship strategies to secure enhanced engagement from current donors, alumni, faculty, staff, retirees, alumni volunteers, and friends.
  • Utilize a dual pipeline system with a number of alumni that will be treated as typical frontline assigned prospects while maintaining a parallel secondary pipeline of unassigned prospects through automated tools.
  • Utilize digital engagement tools through automated touchpoints (videos, emails, texts, etc.) to maintain engagement with all alumni in both groups.
  • Generate leads for faculty/area partners based on activity between both assigned and unassigned pipelines and work with faculty/area partners to enhance engagement for their alumni prospects that are yet to be assigned.
  • Achieve a high volume of alumni contact annually as determined by performance metrics.
Requirements:
  • University degree or equivalent education and experience required.
  • Two+ years of proven alumni engagement, fundraising, and/or developing meaningful partnerships with proven results, high volume prospect activity, and best-in-class interpersonal relationships.
  • Understanding of the university and advancement environments.
  • Proven experience in project management with a demonstrated ability to manage simultaneous projects under tight deadlines preferred.
  • Proven experience working within a campus environment and specifically with university alumni.
  • Proven experience working in a complex fast-paced environment preferably in the post-secondary sector.
  • Writing and/or editing experience an asset.
  • Knowledge of alumni relations programs, volunteer management cycle, and stakeholder engagement.
  • Understanding and appreciation of the key role of a university education, and the crucial importance of attracting and retaining the very best talent available (students, faculty, staff).
  • Some knowledge of giving vehicles and non-complex gifts.
  • Great analytical and organizational skills.
  • Proven ability to work collaboratively and communicate with internal departments and external stakeholders.
  • Demonstrated expertise using persuasion and negotiation skills to build support and cooperation involving individuals as well as groups, often with different perspectives and concerns.
  • Excellent communication, interpersonal, oral, and writing skills, showing confidence communicating with individuals from different cultures, including experience with promotional materials, reports, and proposals.
  • Proficient in utilizing internet and CRM research tools for prospect identification and management.
  • Political acumen and problem-solving skills are required.
  • Capable of professionally representing the University at alumni events.
  • Professionally skilled in relationship qualification, cultivation, and stewardship that also involves external visits.
  • Demonstrated ability to take initiative, and work independently and effectively as part of a team with a broad mandate in a fast-paced, highly computerized, and challenging environment.
  • Willingness to travel and work extended hours, as required.
  • Proficient in MS Office and Constituent Management Software (or similar).
Why Work with Us?

The University of Waterloo is committed to accessibility for persons with disabilities. We are an inclusive and diverse community that values equity, anti-racism, and inclusion. We are seeking applicants who share our values and are committed to creating a welcoming and inclusive environment for all.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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