Customer Service Representative

2 weeks ago


Golden, Canada Travelodge Golden Full time

As a Front Desk Agent with Travelodge Golden, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay experience.

Key Responsibilities:

  • Register arriving guests and assign rooms efficiently
  • Process room reservations, cancellations, and changes
  • Provide hotel information and services to guests
  • Process departures, calculate charges, and receive payments
  • Maintain accurate inventory of vacancies and room assignments
  • Follow established emergency and safety procedures
  • Perform various clerical tasks, including faxing, filing, and photocopying
  • Respond to phone calls and relay messages to guests and staff
  • Assist guests with special needs and requirements
  • Contact guests for wake-up calls

Support Programs:

  • Offer mentorship and coaching opportunities to guests with disabilities
  • Provide mentorship programs for newcomers and refugees
  • Offer mentorship, coaching, and networking opportunities for youth, veterans, Indigenous people, and visible minorities

Work Details: This is a permanent position, requiring 40 hours of work per week, and the primary language spoken is English.


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