Senior Digital Transformation Leader

2 weeks ago


Markham, Ontario, Canada ENERCARE Full time

Proudly serving as a leading provider of home and commercial services in North America, Enercare is committed to delivering exceptional customer experiences through innovative solutions and services. With a strong focus on environmental responsibility and community engagement, we strive to make a positive impact on the communities we serve.

About the Role:

We are seeking a highly skilled and experienced individual to join our team as a Vice President, Customer Platforms. In this key role, you will be responsible for driving digital transformation and developing innovative digital products and solutions to meet the evolving needs of our customers.

Key Responsibilities:

  • Develop and execute a comprehensive digital strategy to drive business growth and customer satisfaction.
  • Lead cross-functional teams to design, develop, and deploy innovative digital solutions, including CRM, web, and mobile technologies.
  • Collaborate with senior stakeholders to identify business opportunities and develop strategic plans to capitalize on emerging trends.
  • Drive operational excellence through process improvement and technology enablement.
  • Develop and manage budgets and resources to ensure successful project delivery.

Requirements:

  • 10+ years' experience in digital transformation, customer experience, and innovation leadership.
  • Demonstrated ability to manage teams and projects in a cross-functional environment.
  • Strong business acumen, strategic thinking, and problem-solving skills.
  • Excellent communication, presentation, and interpersonal skills.
  • Experience with technology enablement, process improvement, and change management.


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