Software Implementation Specialist

1 day ago

Montreal, Quebec, Canada Explorance Full time
About Explorance

Explorance is a leading provider of innovative people insight solutions that empower organizations to create a personalized journey of impact and fulfillment for their people.

Job Title: Software Implementation Specialist

We are seeking a highly skilled Software Implementation Specialist to join our team. As a key member of our Professional Services organization, you will be responsible for providing product recommendations and configurations, ensuring proactive communication with clients and internal staff, and managing enhancement requirements and escalations.

Key Responsibilities:
  • Provide product recommendations and configurations to meet client needs
  • Ensure proactive communication with clients and internal staff
  • Manage enhancement requirements and escalations
  • Work closely with clients to define requirements and deploy solutions
  • Deliver business analysis and solutions engineering
  • Manage multiple projects concurrently
  • Act as project manager on behalf of clients
  • Work as a member of a project team
Requirements:
  • Computer Engineering, Computer Science, MIS or other related field diploma
  • Solid functional and technical knowledge of enterprise software applications
  • Experience working with relational databases (SQL)
  • Experience working with integration solutions and software APIs
  • Willingness to travel (if needed)
Preferred Qualifications:
  • Project management and requirements analysis experience
  • Pre-sales/sales-engineering experience
  • Training experience
  • Experience working with Enterprise accounts
  • Proficiency in French and knowledge of other languages
About the Role

This is an individual contributor role within our Professional Services Organization and reports to the PS Manager. We are expanding a world-class Professional Services organization that already has a proven track record of working with companies globally.

We are looking for a candidate who is a quick learner, able to deliver formal and informal training to clients, and able to translate customer needs into requirements. The ideal candidate will have a consultative background, interfacing with clients on a daily basis and being hands-on technically with our solution(s).

We are committed to creating a workplace culture that is inclusive, authentic, and values diversity. We encourage applicants from all backgrounds to apply.

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