Implementation Specialist

7 hours ago

Montreal, Quebec, Canada Lightspeed Full time
{"title": "Implementation Specialist", "content": "Unlock the Full Potential of Our POS Software

We're seeking a skilled Implementation Specialist to join our Launch Services team for our Golf product. As a key member of our team, you'll be responsible for leading onboarding sessions and configuring various account settings.

Key Responsibilities:
  • Conduct remote onboarding sessions with customers in one-to-one or one-to-many settings.
  • Facilitate the configuration of the point of sale back office, ensuring seamless integration with our POS software.
  • Design and configure customer food & beverage menus.
  • Schedule and facilitate training sessions on back office configuration, menu editing skills, and POS terminal workflows.
  • Educate customers on the use of POS settings and configuration tools.
  • Update customer records in Hubspot, ChurnZero, and other web-based tools.
  • Collaborate with cross-functional teams to improve the onboarding process.
Requirements:
  • Excellent communication skills in English & French (spoken and written).
  • Previous experience in a technical role, software, IT, or tech support.
  • Knowledge of Apple tools, web technologies, and networking.
  • Ability to work in a flexible hybrid environment.

We offer a dynamic work environment, unlimited paid time off, and a flexible working policy. If you're passionate about delivering exceptional customer experiences and have a knack for technical problem-solving, we'd love to hear from you"}

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