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Operations Associate

1 month ago

Toronto, Ontario, Canada CrowdRiff Full time
Job Title: Operations Associate - Content Delivery Specialist

About the Role:

We are seeking an experienced Operations Associate to join our Creator Services team at CrowdRiff. As an Operations Associate, you will play a critical role in facilitating the delivery of high-quality vertical video content to our customers. Your primary responsibilities will include onboarding and engaging with content creators, moderating content to ensure high quality standards, and managing the content fulfillment process.

Key Responsibilities:

* Work with an outsourced team to build lead lists of content creators in multiple geographies and manage the creator onboarding process
* Manage the content fulfillment process, including rolling out content briefs to creators and ensuring timely submissions
* Review and moderate all content submitted by creators on a daily basis
* Update and maintain data to ensure integrity across various tools and systems
* Implement and optimize processes to ensure excellent customer service and content supply as we continue to scale and expand to new geographies

Requirements:

* 2+ years of experience in an operational role, with a demonstrated ability to work with people across all levels in an organization
* Experience working in a fast-paced environment, with the ability to manage a high volume of tasks across multiple projects with minimal guidance and tight SLAs
* Ability to leverage technology to create and manage efficient workflows and establish cross-functional process efficiencies
* Practical experience working with tools such as Airtable, Zapier, Google Sheets, and Front

Why CrowdRiff?

At CrowdRiff, we believe in empowering our employees to take ownership of their work and make a meaningful impact. As an Operations Associate, you will have the opportunity to work with a talented team of professionals who are passionate about creating innovative solutions for our customers. We offer a competitive salary, medical/dental/vision plan, and a range of benefits, including parental leave, extended learning and development opportunities, and equity incentives.

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a talented team of professionals
* Extended learning and development opportunities through our DevDollars program
* Equity incentives
* Flexible work arrangements, including remote work options

How to Apply:

If you are a motivated and organized individual with a passion for operations and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.